Overview
REFUND & RETURNS POLICY
Keaz Doh^Low | Official Music Store
Effective Date: October 13, 2026
Welcome to the official Keaz Doh^Low music store at OfficialKeazDohLow.com.
We believe every customer deserves a fair purchasing experience. Our commitment is to deliver the music you purchase, provide honest customer service, and resolve legitimate concerns respectfully.
1. Digital Music Purchases
Our store primarily sells downloadable digital music, including individual songs and other digital audio releases.
Because digital music can be accessed, downloaded, and retained after delivery, purchases are generally considered final once the purchased file has been successfully delivered.
However, we understand that technical problems and mistakes happen. We will review legitimate refund requests fairly and in accordance with applicable consumer protection laws.
2. When Refunds or Replacements Are Available
Customers may request assistance, a replacement download, or a refund when:
- A purchased file is corrupted, incomplete, or cannot be opened.
- A download link does not work.
- The wrong song or file was delivered.
- A customer was accidentally charged more than once for the same purchase.
- A purchase was unauthorized, subject to appropriate verification.
- The product was materially different from its description.
When a problem can be corrected promptly, we may offer a working replacement file or new download link. If we cannot provide the purchased product as promised, we will offer an appropriate refund.
3. Refund Requests
Please contact us within 30 days of purchase whenever possible so we can investigate and resolve the issue promptly.
Requests made after 30 days may still be considered where required by law or when circumstances justify additional assistance.
To help us locate your purchase, please provide:
- Your order number.
- The email address used at checkout.
- The name of the song purchased.
- A brief description of the problem.
We may request additional information reasonably necessary to verify the transaction. Please never send passwords or full payment card details.
4. Change-of-Mind Purchases
Because our music is delivered digitally, we generally do not provide refunds solely because a customer changes their mind after successfully receiving the purchased file.
This does not limit any rights or remedies available under applicable law.
5. Duplicate or Incorrect Charges
If you believe you were charged twice or charged an incorrect amount, please contact us.
We will review the transaction and refund any verified erroneous charge.
6. Refund Processing
Approved refunds will generally be issued to the original payment method through our payment processor.
Processing times may vary depending on the payment provider and the customer’s financial institution.
We do not guarantee an exact date when refunded funds will appear in a customer’s account.
7. Customer Support and Fair Resolution
We aim to acknowledge customer support requests within two business days and resolve verified issues as promptly as reasonably possible.
We encourage customers to contact us through the Contact page at OfficialKeazDohLow.com before opening a payment dispute, so we have an opportunity to address their concerns directly.
Contacting us first is encouraged, not required, and does not restrict a customer’s right to dispute a charge or pursue other legal remedies.
8. Respect for Artists and Customers
Purchasing music supports the creative work, time, and resources invested in each release.
Customers are entitled to receive the digital product they purchased. In return, customers are expected to respect the applicable personal-use license and intellectual property rights associated with the recording.
Our goal is not to deny legitimate refunds. Our goal is to ensure that every transaction is handled responsibly and fairly.
9. Policy Updates
We may update this policy as our store and services evolve. The effective date will be revised when material changes are made.
Any changes will remain subject to applicable law and will not eliminate rights customers already possess.
Our promise is simple: fairness is not just something we talk about. It is something we practice.
“The world isn’t fair, but Keaz is.”